How can we help?

Choose your products, add them to the cart and go to checkout. You don’t need an account: just your email, your address and a payment method. You’ll get a confirmation email with your order number straight away.

Yes, as long as it hasn’t been shipped yet. Orders placed by 2 pm on a working day leave the same day, so write to us as soon as possible with your order number.

When your order is dispatched, we’ll email you the tracking code. You can also use the Track order form on this page or check your customer account.

Yes. At checkout there’s an optional field for your NIF (Portuguese tax number). The invoice arrives by email after dispatch. If you forgot to enter it, write to us within 48 hours of your purchase.

In Portugal, shipping is free on orders from €50 and on all subscriptions (mainland Portugal). Below that amount: CTT Expresso €3.90, Pick-up point €2.90 and Azores and Madeira €5.90.

In mainland Portugal, 1–2 working days with CTT Expresso and 2–3 working days to a pick-up point. To the Azores and Madeira, 3–5 working days.

Orders placed by 2 pm on a working day leave the same day.

Yes. We ship to mainland Portugal, the Azores and Madeira, to the whole European Union, the United Kingdom, Switzerland and Norway. The price, the delivery time and the amount from which shipping is free depend on the country and are shown at checkout. Outside the European Union, customs duties and import VAT may be charged on delivery. See the full table in Shipping & returns.

The courier leaves a notice and tries again on the next working day, or tells you where you can collect your order. If you have any questions, send us your order number.

MB WAY, Multibanco reference (a Portuguese bank reference you can pay at any ATM or in your home banking), credit or debit card (Visa and Mastercard), Apple Pay and Google Pay. All payments are processed securely and we never store your card details.

The Multibanco reference is valid for 48 hours. Your order is only prepared once we receive payment confirmation, which usually takes a few minutes.

Enter your mobile number at checkout and accept the request in the MB WAY app. You have 5 minutes to confirm; if the time runs out, you can try again from the confirmation email.

In the cart or at checkout, in the “Promo code” field. Codes can’t be combined with each other or with the subscription discount, unless stated otherwise.

Yes. You have 14 days from receipt to return products that are unopened with the seal intact. Because they’re food supplements, we can’t accept opened jars for hygiene and safety reasons.

Write to us with your order number and the products you want to return. We’ll send you the instructions and, once we’ve received and checked the products, we’ll refund you to the same payment method within 14 days.

We’re sorry! Send us a photo of the product and the packaging within 48 hours of delivery and we’ll send you a new one free of charge.

All Nayalor gummies are sugar-free (sweetened with maltitol). The wellness ranges are also gluten-free and lactose-free. Always check the ingredient list and the warnings on each product’s page and label.

Many people combine them, for example Multivitamin in the morning and Sleep at night. Even so, always check the ingredients on each label so you don’t exceed the recommended daily dose of any nutrient.

If you’re pregnant, breastfeeding, taking medication or have any health condition, consult a healthcare professional before taking any food supplement. Formulas containing melatonin are not recommended for pregnant or breastfeeding women, or for children.

Multivitamin Kids should be taken according to the age and dose stated on the label, always under adult supervision. All other products are intended for adults.

In a cool, dry place, away from light, with the lid tightly closed. Avoid leaving the jar near sources of heat, such as a car in the sun.

No. Food supplements complement, but do not replace, a varied and balanced diet and a healthy lifestyle.