Consumer information — Nayalor Nutrition
In the event of a consumer dispute, the consumer may first contact Nayalor at nayalor.nutrition@nayalor.com in an attempt to resolve the matter directly.
1.Entity covering Nayalor’s registered office
NAYALOR LDA has its registered office in the municipality of Vagos, which is covered by the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC — National Arbitration Centre for Consumer Disputes), a consumer alternative dispute resolution (ADR) entity.
CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Arbitration Centre for Consumer Disputes)
Braga: Rua D. Afonso Henriques, n.º 1, 4700-030 Braga
Viseu: Largo de Santa Cristina, 3500-181 Viseu
Telephone (calls to the national landline network): 253 619 107 and 232 451 135
Email: geral@cniacc.pt and viseu@cniacc.pt
Website: www.cniacc.pt
2.Other competent entities
Depending on the consumer’s place of residence, the place of delivery or the territorial rules of the network, another alternative dispute resolution entity may be competent. The consumer can consult the official, up-to-date map and list published by the Directorate-General for Consumers (DGC).
Official list: Map and list of ADR entities — Directorate-General for Consumers (DGC).
3.Electronic Complaints Book
The consumer may submit a complaint through the official platform of the Livro de Reclamações Eletrónico (Electronic Complaints Book).
Platform: www.livroreclamacoes.pt.
4.Important information
Using an ADR entity does not prevent recourse to the courts. The competence, costs and binding nature of the procedure depend on the law and on the rules of the chosen entity. Nayalor is not declaring full or voluntary membership of any specific entity beyond what results from a legal obligation.
The former European Online Dispute Resolution Platform has been discontinued and, for that reason, is not listed as an available option.