1.Where we ship
We ship to mainland Portugal, the Azores and Madeira, to every country in the European Union and also to the United Kingdom, Switzerland and Norway. Choose your delivery country at checkout to see the price, delivery time and available payment methods.
Some products may not be available in certain countries because of local rules on food supplements. If that’s the case, checkout lets you know before payment.
2.Delivery times and costs
| Destination | Method | Delivery time | Cost | Free shipping from |
|---|---|---|---|---|
| Mainland Portugal | CTT Expresso · Pickup point | 1–2 / 2–3 working days | €3.90 / €2.90 | €50 · subscriptions always |
| Azores and Madeira | CTT Expresso | 3–5 working days | €5.90 | €50 |
| Spain | Standard delivery | 2–4 working days | €5.90 | €60 |
| France, Germany, Italy, Belgium, the Netherlands, Luxembourg, Austria, Ireland | Standard · Express | 3–6 / 1–3 working days | €8.90 / €16.90 | €80 (standard) |
| Other European Union countries | Standard delivery | 4–8 working days | €11.90 | €100 |
| United Kingdom, Switzerland and Norway | Standard delivery | 5–10 working days | €14.90 | — |
Delivery times are counted from dispatch, in working days, and are estimates. Orders paid by 14:00 on a working day are dispatched the same day.
Subscriptions: free shipping on every delivery to mainland Portugal; for all other destinations the table above applies.
Outside the European Union (United Kingdom, Switzerland and Norway), customs duties and import VAT may be charged on delivery and are paid by the recipient. All payments are made in euros.
Payments: MB WAY and Multibanco are only available for deliveries in Portugal; in other countries you can pay by card, Apple Pay or Google Pay.
3.Tracking your order
After dispatch, you’ll receive by email the tracking information provided by the carrier. You can also check the status in your account. The delivery times shown are estimates; unless another time limit has been agreed, the order is delivered without undue delay and, at the latest, within the legal time limit of 30 days.
4.Receipt and damaged products
Check the external condition of the packaging at the time of delivery. Visible damage and missing or incorrect items should be reported as soon as possible to nayalor.nutrition@nayalor.com, preferably with photographs. Failure to report immediately does not remove your legal rights relating to lack of conformity.
5.Address and returned orders
Give a complete and correct address and make sure the delivery can be received. If the order comes back because it was not received or collected, or because of an incorrect address, we’ll get in touch with you: a new shipment may be subject to payment of the actual reshipping costs, communicated in advance.
6.Right of withdrawal (14 days)
You have 14 calendar days from receipt to withdraw from the contract without giving any reason. Send an unequivocal statement (or the model form) to nayalor.nutrition@nayalor.com or to NAYALOR LDA, Zona Industrial de Vagos, Lote 87, 3840-385 Vagos, Portugal.
Return the products no later than 14 days after notifying us of your withdrawal.
For health and hygiene reasons, we only accept products with the tamper-evident seal intact, unused and undamaged.
If you return the products because you changed your mind, the direct shipping costs are yours; if there is an error on our part, damage in transit or a lack of conformity, they are ours.
We refund using the same payment method, including standard delivery at the lowest cost. We may wait until we receive the products or proof that they have been sent back.
We don’t offer direct exchanges: after the refund you can place a new order.
7.More information
This page summarises the delivery and returns rules. The full conditions are set out in the Terms and Conditions, which prevail in case of doubt.